FAQ
Xplora Luxe is a luxury concierge service offering curated experiences that blend wonder and authenticity. From bespoke yacht charters to private cultural tours and VIP event access, we provide tailored moments of luxury for our Customers.
Booking with Xplora Luxe is simple: Visit our website. Browse our curated luxury experiences. Select your desired date and service. Complete payment, and receive an immediate confirmation via email. For any special requests or custom bookings, please contact our concierge team at [email protected]
We accept major credit and debit cards, as well as digital payment platforms such as Apple Pay and PayPal. For more complex transactions, such as group bookings or bespoke experiences, bank transfers can be arranged upon request.
Customer-Initiated Cancellations: Bookings are non-refundable. However, you may request a reschedule up to 72 hours before the experience, subject to availability. Company-Initiated Cancellations: If Xplora Luxe must cancel an experience due to unforeseen circumstances, you will receive a full refund or be offered a chance to rebook.
Most of our experiences are curated for adults seeking exclusive luxury, though select services are family-friendly. Please check the specific details of each experience or contact us to clarify age restrictions.
يقدم إكسبلورا لوكس عضويتين ذهبيتين وبلاتينيتين، مع مزايا متزايدة لكل منهما: العضوية الذهبية: استمتع بخصومات 15%، وأولوية الحجز، ومزايا مجانية من حين لآخر. العضوية البلاتينية: استفد من خصومات 20%، وخدمات كونسيرج شخصية، وترقيات فاخرة، ودعوات حصرية لحضور فعاليات مميزة. لمزيد من التفاصيل حول الأسعار والمزايا، تفضل بزيارة صفحة العضوية.
Yes, we specialise in personalised luxury. Whether it’s a special celebration, a tailored itinerary, or specific requests (like dietary preferences or event arrangements), our concierge team can make it happen. Let us know at least 48 hours in advance for any customisations.
Yes, we cater to group bookings for corporate events, weddings, or family gatherings. Please contact our concierge team to discuss your group’s specific needs and to receive a customised proposal.
Xplora Luxe takes health and safety seriously. We ensure that all vendors and service providers adhere to strict safety protocols. Additionally, if you have any health conditions or concerns, please inform us at the time of booking, and we will make necessary arrangements to ensure your safety and comfort.
While Xplora Luxe is primarily based in Dubai, we are continuously expanding our network of partners globally. Please check our website for updates on new destinations, or contact us to inquire about bespoke experiences in other locations.